General Terms and Conditions

1.Scope

For all deliveries of ChocoLaden Confiserie Potsdam to consumers (§ 13 BGB), these General Terms and Conditions (GTC) apply.

2.Contracting partner

The purchase contract comes about with:

ChocoLaden Confiserie Potsdam, E&H Chocoladen, Hermann-Elflein-Strasse 18a, 14467 Potsdam

USt.-IdNr.: DE813941948

Owner: Gunnar Heitmann und Frank Eckmüller

You can reach our customer service for questions, complaints and complaints on weekdays from 10:00 until 18:00 at the telephone number 0331-20 11 087 by email at info(at)eh-chocoladen.de .

3. Offer and Conclusion of the contract

• 3.1 The representation of the products in the online shop is not a legally binding offer, but an invitation to order. All offers apply 'while supplies last', if not noted otherwise in the products. Errors excepted.
• 3.2 by clicking on the button you submit a binding order of the products in the shopping cart 'Submit order' in the last step of the order process. The purchase contract is concluded if we accept your order an order confirmation email immediately after receiving your order.

4. Contract text

The contract text is stored on our internal systems. You can view the terms and conditions at any time on this page. Order details and the terms and conditions will be sent to you by email. After completing your order, the text of the Treaty for security reasons is no longer accessible over the Internet.

5. Right of withdrawal

Consumer (§ 13 BGB) have a legal right of withdrawal.

Right of revocation

You can revoke your contractual Declaration within two weeks without indication of reasons in text form (E.g. letter, fax, E-Mail) or by returning the goods. The period begins at the earliest with receipt of this instruction. The timely dispatch of the revocation or the goods is sufficient to safeguard the withdrawal period. The withdrawal must be addressed to:

ChocoLaden Confiserie Potsdam

E&H Chocoladen

Hermann Elflein Strasse 18a

14467 Potsdam

E-Mail: info@eh-chocoladen.de

Fax: 0331-20 11 098

Consequences of cancellation

In the case of an effective revocation, the services received at both ends must be returned and any benefits (eg interest) drawn. If you are unable to return the received performance in full or in part or only in a deteriorated condition, you may have to provide us with a decree. This does not apply to the transfer of goods if the deterioration of the goods is solely due to their examination - as it would have been possible for you in the store business, for example. In addition, you can avoid the obligation to make a purchase by not using the goods as their property, and omit anything that might impair their value. Transportable items are to be sent back. Non-package items will be collected from you.

You must bear the cost of the return if the delivered item corresponds to the ordered and if the price of the returned item does not exceed an amount of 40 euros or if you at a higher price of the thing at the time of the revocation not yet the consideration or a contractually Agreed upon payment. Otherwise, the return is free for you. Obligations to reimburse payments must be made within 30 days of dispatch.

End of revocation

6. Prices and shipping costs

• 6.1 The prices on the product pages include the statutory value-added tax of 7% and other price components.
• 6.2 The shipping costs depend on the quantity of ordered goods as well as the mode of dispatch and will be communicated to you before submitting your binding order. The shipping price includes the legal VAT of 19%.

7. Delivery

• 7.1 The delivery occurs only within Germany.
• 7.2 The delivery time amounts as a rule to 3-5 working days. With Sondeanfertigungen and larger amounts a higher time need is to be included in the plan of course. We point to perhaps divergent delivery times on the respective product side or inform you in writing.

8. Payment

• 8.1 The payment occurs alternatively cash on delivery, calculation, transfer
• 8.2 When selecting the payment method of payment, we will call you our bank account in the order confirmation and deliver the goods after payment receipt.
• 8.3 You are entitled to a right of set-off only if your counterclaims have been legally established or are undisputed or have been acknowledged in writing by us.
• 8.4 You can only exercise a right of retention if the claims result from the same contractual relationship.

9. Reservation of proprietary rights

Until full payment the goods remain our property.

10. Warranty

The warranty is subject to the current legislation.